Booking Terms and Conditions
Booking Agreement
Once a booking has been made and confirmation has been sent, you are entering into a binding agreement with the company to purchase one of our productions. Cancellations made within 18 weeks of a booking will be payable at full cost.
A cancellation may be defined as (although is not limited to) the following: 'changing your mind', staff shortage, 'a double booking', adverse weather conditions, school closure, or having failed to adhere to the terms and conditions.
We will always make every possible effort to ensure we honour your booking. However, on the rare occasion where we may be forced to cancel, we will always try to rearrange the booking for another occasion. If this is not possible we will issue you with a full refund within 21 working days of the original booking date.
If given sufficient notice we may be able to amend your booking time/date. However, this is carried out at the discretion of the company and is not always possible.
Payment
Payment must be made in advance of the production. Payment details can be found printed on your invoice..
Please ensure you have read the information pack that accompanies your booking carefully as It might require the hall to be set up in a specific way in advance of the production.